Are you an existing Aria Interactive customer?
Existing customers can access our customer service center, where they are able to view their current project, read progress reports, and interact with the designer leading the team for their design. If they choose to host their site with us, they can also access their own administrative panel.
Contact us today so we can orchestrate your presence on the Internet.
Because each customer has different ideas and every project is unique, Aria Interactive offers a complete line of web & software services to complete your project and orchestrate your presence on the Internet.
Our services include:
Pre-sales questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site. Why would we do that? Your site is your site. If you want to mention us that would be great, but we won’t do it for you.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements. In fact, we encourage it. Make as much money as you can, just make sure it’s legal.
Q. What forms of payment do you accept?
A. We take all of our payments via PayPal. Did you know you can pay by Visa, Mastercard, and other major credit cards all through PayPal. We have no plans to introduce other payment methods at this time.
Q. Are your server’s Unix, or NT?
A. Our servers are running Red Hat (Linux).
Q. Do you allow adult sites?
A. No. Not at this time.
Q. Is tax included with my monthly plan?
A. No. There is no tax on hosting service at our location. If lawmakers ever introduce the idea of a tax for services over the Internet, make sure you do everything you can to defeat that measure. You’ll be glad you did.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly. You can also pay quarterly, semi-annually, and annually.
Q. How long does it take to setup my account?
A. Your account will be setup automatically when you place your order.
Q. Are there any hidden costs, or setup fees?
A. No.
Q. Do you offer telnet or shell access?
A. No due to security reasons we do not offer telnet or shell access at this time. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directories within CPanel.
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name servers to?
A. Please read your welcome e-mail. If you have lost your welcome email you can email us requesting your dns information.
Control panel
Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain, log in to your control panel and click “domain management”. Inside of domain management you will see a place to manage and add sub-domains.
FTP
Q. Where can I download a free FTP program?
A. We recommend downloading FileZilla from here.
Q. It’s not letting me upload my files what’s wrong?
A. Make sure you are uploading to the correct web directory which is the public_html folder.
Q. Why doesn’t my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
Q. How do I create email accounts?
A. To create an email account, log in to your control panel and click Email, then Add/remove email accounts.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
Software Versions
Q. What version of php are you using?
A. We are using version 5.2.9.
Q. What version of perl are you using?
A. We are using version 5.8.8.
Q. What version of MySQL are you using?
A. We are using version 5.0.67-community
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.
Billing
Q. How do I make a payment?
A. All online payments are recurring. You will receive an invoice from our automated payment system, and your payment will automatically be deducted via PayPal subscription.
Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include “I give you permission to delete my website and all of it’s content.” You must also cancel the subscription in your PayPal account.
Subdomains
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn’t have a folder already named that name. If it does the sub will not work. Example… I want to create the subdomain test.mydomain.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.
Addon Domains
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.
Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn’t proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.
A. There are three fields cpanel asks for when creating an addon domain.
1. “New Domain Name:” You will put in the newdomain.com do not put www in the name!
2. “Username/directory/subdomain Name:” This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn’t already have a folder. Example… If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!
3. “Password:” fill in any password you want here.
Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.